ABOUT US
We created New Level to be able to provide the best experience to fulfill your health and wellness needs! Optimizing in pain relief, being able to find comfort with the products that we sell, we find a lack of tools that help with recovery in the market so we are here to provide you with products that will help you feel revived so that all your health and wellness needs go above and beyond what you’re looking for, thus creating a whole new level to your physical well being!
FAQs
How can I contact New Level shop?
You can email us at Info@nulevelstore.com where our customer support team will be happy with whatever you need!
Do you ship worldwide?
Yes!
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards. (Visa, Mastercard, AMEX)
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on the weekends.
How long will it take to receive my order?
Die to high demand, orders may take between 2-4 weeks to arrive.
What if I do t receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax free in US dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related custom fees may be charged once your order arrives to its final destination, which are determined to your local customs office. Payments of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details on charges, please contact your local customs office.
How do I return an item?
Please Contact us at Info@nulevelstore.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of the receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will posted to your account. If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.